Issue
When .NET is updated to an incompatible version on a Core Server, you may have any of these issues:
- Unable to launch core server activation utility
- Queries do not expand when starting tasks that target queries or scopes
- Unresponsiveness on the console
- Inventory Scans not processing
- Other issues
The most efficient and accurate way to determine which version of .NET is installed Navigate to the following registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Client\Version
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full\Version
Compatibility
 | Supported: The version of .NET should not exhibit unstable and intermittent behaviors when installed on the corresponding Core version. Please contact Ivanti support if you experience issues specific to an supported version of .NET. |
 | Unsupported:The version of .NET has exhibited unstable and intermittent behaviors when installed on the corresponding Core version. Please take the listed steps below if if experience issues with this version of .NET installed. |
| Core Version | .NET 4.5 | NET 4.6 | .NET 4.7 |
|---|---|---|---|
LDMS 9.5 | | | |
| LDMS 9.6 | | | |
| LDMS 2016.0 | | |
|
| LDMS 2016.3 | | |
|
| EPM 2017.1 | | | |
| EPM 2017.3 | | | |
Cause
If you are experiencing the activation issue, you may see:
"Unhandled exception has occurred in your application. "
Click details and you see the below errors:
"See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text **************
System.OutOfMemoryException: Array dimensions exceeded supported range.
at System.Diagnostics.TraceUtils.GetRuntimeObject(String className, Type baseType, String initializeData)
at System.Diagnostics.TypedElement.BaseGetRuntimeObject()
at System.Diagnostics.ListenerElement.GetRuntimeObject()
at System.Diagnostics.ListenerElementsCollection.GetRuntimeObject()
at System.Diagnostics.TraceInternal.get_Listeners()
at System.Diagnostics.TraceInternal.WriteLine(String message)
at LANDesk.ManagementSuite.Diagnostics.LogForNet.Init()
at LANDesk.ManagementSuite.Diagnostics.LogForNet.GetLogger(String loggerName)
at LANDesk.ManagementSuite.Licensing.ActivateCore.ActivateCoreForm.get_Log()
at LANDesk.ManagementSuite.Licensing.ActivateCore.ActivateCoreForm.ActivateCoreForm_Load(Object sender, EventArgs e)
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Form.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Form.WmShowWindow(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1055.0 built by: NETFXREL2
CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
----------------------------------------
LANDesk.ManagementSuite.Licensing.ActivateCore
Assembly Version: 9.60.0.0
Win32 Version: 9.60.3.64
CodeBase: file:///C:/Program%20Files/LANDesk/ManagementSuite/LANDesk.ManagementSuite.Licensing.ActivateCore.exe
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1055.0 built by: NETFXREL2
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1055.0 built by: NETFXREL2
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1068.2 built by: NETFXREL3STAGE
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
LANDesk.ManagementSuite.Licensing.Activation
Assembly Version: 9.60.0.0
Win32 Version: 9.60.3.71
CodeBase: file:///C:/Program%20Files/LANDesk/ManagementSuite/LANDesk.ManagementSuite.Licensing.Activation.DLL
----------------------------------------
LANDesk.ManagementSuite.Database
Assembly Version: 9.60.0.0
Win32 Version: 9.60.3.68
CodeBase: file:///C:/Program%20Files/LANDesk/ManagementSuite/LANDesk.ManagementSuite.Database.DLL
----------------------------------------
LANDesk.ManagementSuite.Diagnostics
Assembly Version: 9.60.0.0
Win32 Version: 9.60.2.105
CodeBase: file:///C:/Program%20Files/LANDesk/ManagementSuite/LANDesk.ManagementSuite.Diagnostics.DLL
----------------------------------------
System.Configuration
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1055.0 built by: NETFXREL2
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Core
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1055.0 built by: NETFXREL2
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Xml
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1064.2 built by: NETFXREL3STAGE
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Web
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1069.1 built by: NETFXREL3STAGE
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_64/System.Web/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
LANDesk.ManagementSuite.KeyValue
Assembly Version: 9.60.0.0
Win32 Version: 9.60.2.48
CodeBase: file:///C:/Program%20Files/LANDesk/ManagementSuite/LANDesk.ManagementSuite.KeyValue.DLL
----------------------------------------
System.Data
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1055.0 built by: NETFXREL2
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_64/System.Data/v4.0_4.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
LANDesk.ManagementSuite.Data
Assembly Version: 9.60.0.0
Win32 Version: 9.60.3.59
CodeBase: file:///C:/Program%20Files/LANDesk/ManagementSuite/LANDesk.ManagementSuite.Data.DLL
----------------------------------------
LANDesk.DataServices
Assembly Version: 9.60.0.0
Win32 Version: 9.60.3.50
CodeBase: file:///C:/Program%20Files/LANDesk/ManagementSuite/LANDesk.DataServices.DLL
----------------------------------------
LANDesk.ManagementSuite.Information
Assembly Version: 9.60.0.0
Win32 Version: 9.60.3.72
CodeBase: file:///C:/Program%20Files/LANDesk/ManagementSuite/LANDesk.ManagementSuite.Information.DLL
----------------------------------------
log4net
Assembly Version: 1.2.10.0
Win32 Version: 1.2.10.0
CodeBase: file:///C:/Program%20Files/LANDesk/ManagementSuite/log4net.DLL
----------------------------------------
************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example:
<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box."
Resolution
This problem is caused by .NET You can remove .NET:
The .NET 4.6 update can often be found as KB 3045560 - https://support.microsoft.com/en-us/kb/3045560
- On Windows Vista SP2, Windows 7 SP1, Windows Server 2008 SP2, or Windows Server 2008 R2 SP1, Microsoft.NET Framework 4.6 is installed under Programs and Features in Control Panel.
- On Windows 8 or Windows Server 2012, Update for Microsoft Windows (KB3045562) is displayed under Installed Updates in Control Panel. (KB is for .Net Framework 4.6)
- On Windows 8.1 or Windows Server 2012 R2, Update for Microsoft Windows (KB3045563) is displayed under Installed Updates in Control Panel. (KB is for .Net Framework 4.6)
- On Windows 8 or Windows Server 2012, Update for Microsoft Windows (KB3045562) is displayed under Installed Updates in Control Panel. (KB is for .Net Framework 4.6.1)
- On Windows 8.1 and Windows Server 2012 R2, it's listed asUpdate for Microsoft Windows (KB3102467) Or KB4014510under theInstalled Updates in Control Panel (KB is for .Net Framework 4.6.1)
- On Windows 10 you can find this as Update for Microsoft Windows (KB3102495)under theInstalled Updates in Control Panel (KB is for .Net Framework 4.6.1)
- On Windows Server 2012 you can find this as Update for Microsoft Windows (KB3151804) under Installed Updates in Control Panel. (KB is for .Net Framework 4.6.2)
- On Windows 8.1 / Windows Server 2012 R2 you can find this as Update for Microsoft Windows (KB3151864) under Installed Updates in Control Panel. (KB is for .Net Framework 4.6.2)
- On Windows 10 you can find this as Update for Microsoft Windows (KB3151900) under Installed Updates in Control Panel. (KB is for .Net Framework 4.6.2)
.NET 4.7 Redistributable:
- .NET Framework 4.7 for Windows 7/Windows Server 2008 R2: KB3186497
- .NET Framework 4.7 for Windows Server 2012: KB3186505
- .NET Framework 4.7 for Windows 8.1/Windows Server 2012 R2: KB3186539
- .NET Framework 4.7 for Windows 10 Version 1607/Windows Server 2016: KB3186568
- .NET Framework 4.7 Language Packs for Windows Server 2012: KB4015882
- .NET Framework 4.7 Language Packs for Windows 8.1/Windows Server 2012 R2: KB3186606
- .NET Framework 4.7 Language Packs for Windows 10 Version 1607/Windows Server 2016: KB3186607
.NET 4.7.1
- On Windows 7 SP1 and Windows Server 2008 R2 SP1, the Microsoft.NET Framework 4.7.1 is listed as an installed product under the Programs and Features item in Control Panel.
- On Windows Server 2012, it’s listed as Update for Microsoft Windows (KB4033345) under the Installed Updates item in Control Panel.
- On Windows 8.1 or Windows Server 2012 R2, it's listed as Update for Microsoft Windows (KB4033369) under the Installed Updates item in Control Panel.
- On Windows 10 Anniversary Update, Windows 10 Creators Update and Windows Server 2016 it’s listed as Update for Microsoft Windows (KB4033393) under the Installed Updates item in Control Panel.
In addition, the removal of a .NET version may cause configuration issues for IIS, so it is recommended to check the following:
- Verify and re-enable services (run services.msc)
- Set the World Wide Publishing Service to Automatic, then start IIS manager to verify
- Applicable SQL services, depending on your configuration
- Applicable LANDESK, Intel and Managed Planet services, depending on your configuration
- Verify IIS configuration affected by .NET
- Application Pools should look like this: (unless you have built custom app pools)
*** If you have made any of the above adjustments, reboot your server ***
- Verify that the https binding on the Default Web Site has the appropriate certificate
- Check for ISAPI and CGI restrictions (set all to allow)
- We do not recommend the following registry tweak. This will fix the activation but doesn't fix the other issues known with .Net 4.6
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework
You'll probably find a useRyuJIT DWORD value of 1 there. Set it to 0.
Then, create a useLegacyJIT DWORD value into the same registry key and set it to 1.